Return policy

At thuysinhpro, your satisfaction is our top priority. We strive to provide a seamless shopping experience, and our return policy is designed to be transparent and fair. To ensure you are well-informed about our return process, please review the detailed information below.

30-Day Return Period

You have 30 days from the delivery date to initiate a return for any item purchased from thuysinhpro. We understand that sometimes products may not meet your expectations, and we aim to make the return process as easy as possible.

Return Conditions

To qualify for a return, please adhere to the following conditions:

Condition of ltems
  • New and Unused: ltems must be in new, unused condition with no signs of wear, damage,odors, scratches, stains, drilling, or modifications. We cannot accept items that have been used or show signs of wear,
  • Assembly: If your product requires assembly, it must be returned unassembled. Please ensure that all partsand components are included.
Packaging

Original Packaging: Returns must include all original packaging, product inserts, components, and accessories. This is essential for ensuring the item can be resold and maintaining quality control.

Inspection and Refunds
  • Inspection: All returned merchandise will be inspected within 72 hours of arrival at our warehouse.Wecarefully assess each item to ensure it meets our return conditions.
  • Refund Processing: If the returned items are in new condition, refunds will be processed within 5 businessdays.
  • Refund Timeline: Please allow up to 10 business days for the refund to reflect on your credit statement, depending on your card issuer's policies.

Return Shipping & Fees
  • Return Shipping Costs:Customers are responsible for return shipping costs and fees. These costs will bededucted from the refund amount.
  • Free Return Label: If the item is damaged, broken, defective, or not as described, thuysinhpro will provide a freereturn shipping label upon verification. To receive this abel, customers must submit 2-3 clear pictures and, insome cases, a short video showing the issue within 48 hours of delivery.
Initiating a Return

To start a return, please fill out the Return Form on our website. You must receive a Return Authorization andfollow the provided instructions for your return to be accepted. Failure to do so may result in delays or refusal ofthe return.

Expected Processing Timelines
  • Inspection: Once we receive your return package, we will inspect the items within 72 hours.
  • Refund: Refunds will be processed within 5 business days of approval. Please allow up to 10 business daysfor the refund to reflect on your credit statement.

We appreciate your understanding and cooperation with our return policy. Your trust in us is valued, and we are committed to ensuring your satisfaction. If you have any questions or require assistance, please contact us at [email protected].

Thank you for choosing thuysinhpro! We look forward to serving you again.